Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at CustomerService@ShopLucyCo.com

If your return is the result of an error on Lucy and Companies behalf, we will send you a return label. If your return is the result of an error on the buyers behalf, the buyer will be responsible to return shipping charges.

Once a return is accepted, a refund or store credit will be issued.

You can always contact us for any return question at CustomerService@ShopLucyCo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We must be notified of any damage within 3 business days. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

**CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS**

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerService@ShopLucyCo.com